Everything You Need to Know
General Questions
What is Pantry Partners Co?
Pantry Partners Co is a proudly South African pantry premix brand. We make simple, practical pantry products under our MIX 'n EAT range - for families, home bakers, caterers and small stockists.
Where is Pantry Partners Co based?
We are based in South Africa and deliver nationwide.
What is the MIX 'n EAT range?
MIX 'n EAT is our product range — a collection of pantry premix products including milky lollie mixes, mousse mixes, traditional South African treat mixes, baking essentials and savoury pantry mixes.
Are your products suitable for children?
Many of our products are popular with families and kids. Please check the product packaging for full ingredient and allergen information before use.
Product Questions
How do I prepare the products?
Prepare according to the pack instructions. Each product pack includes all the preparation steps you need.
What are the ingredients and allergens?
Ingredient and allergen information is printed on each product's packaging. Please check the pack before use, especially if you or someone in your household has a food allergy or intolerance.
How long do the products last?
Shelf life and storage instructions are printed on each product's packaging. Please refer to the pack for accurate information.
Do I need any special equipment to prepare the products?
Most products require only basic kitchen equipment. Refer to the pack instructions for what you'll need.
Can I use the products for catering or large batches?
Yes — many of our products are popular with caterers, cafés and home bakers. Check the pack instructions for quantities and preparation guidance.
Stockist Questions
Can I stock Pantry Partners Co products in my shop?
Yes! We welcome small shops, tuck shops, markets, farm stalls, cafés, caterers and home-based sellers. Visit ourBecome A Stockist page to find out more and send an enquiry.
What types of businesses can become stockists?
We work with a wide range of small businesses — including grocery stores, spaza shops, market traders, farm stalls, coffee shops, caterers and home-based resellers.
Is there a minimum order quantity?
We'll discuss minimum quantities when we get in touch. We try to keep it practical for small businesses.
What are the stockist prices?
Stockist pricing is shared when we respond to your enquiry.Send us an enquiry to get started.
Can I sell online as a stockist?
Yes. We welcome online resellers, market sellers and home-based businesses.
How do I place a stockist order?
Once we've confirmed your stockist account, we'll guide you through the ordering process. Get in touch to get started.
Ordering, Delivery and Payment
How do I place an order?
Browse our products online, add what you'd like to your cart and check out securely. It's that simple.
What payment methods do you accept?
Payment options are displayed at checkout. We offer secure online payment.
Do you deliver across South Africa?
Yes — we deliver across South Africa with PUDO Locker-to-Locker (up to 80 packets / 20 kg) and PUDO Locker-to-Door (up to 60 packets / 15 kg). For 61–80 packets, choose Locker-to-Locker and enter the exact locker name and location, or contact Pantry Partners Co to arrange Door delivery. Above 80 packets, please contact us to arrange delivery. Larger quantities can still be purchased. See Shipping & Payment for prices; the first bracket is 1–8 packets / up to 2 kg. WhatsApp: 084 070 4151. Email: sales@pantrypartnersco.co.za.
How long does delivery take?
Delivery times depend on your location and the courier used. Estimated delivery times will be shown at checkout or confirmed when your order is dispatched.Allow approximately 5–8 business days for preparation before dispatch, followed by an estimated 1–4 business days in transit. Preparation and courier transit are separate periods. Delivery dates are estimates and depend on your destination and courier conditions.
Will I receive a tracking number?
Where available, tracking information will be shared once your order has been dispatched.
Can I collect my order?
Please contact us to ask about collection options.
Returns and Support
What is your returns policy?
Because our products are food items, returns may be limited. If there is a problem with your order — such as a damaged or incorrect item — please contact us as soon as possible and we'll do our best to help.
What if my order arrives damaged?
Please contact us within a reasonable time of receiving your order and include a photo of the damage. We'll work with you to find a solution.
I received the wrong product. What do I do?
We're sorry about that! Pleaseget in touchand we'll sort it out for you.
How do I contact Pantry Partners Co?
You can reach us via our contact page. We aim to respond within 1–2 business days.
Will I receive a tracking number?
Where available, tracking information will be shared once your order has been dispatched.
Can I collect my order?
Please contact us to ask about collection options.