Shipping policy

SHIPPING POLICY

Last updated: 25 September 2026

  1. DELIVERY PROVIDER AND AREA

Pantry Partners Co (Pty) Ltd uses PUDO for deliveries within South Africa.

Delivery charges are excluded from product prices and are payable by the customer or stockist.

The available delivery options and charges are displayed during the ordering process before payment is completed.

After selecting a preferred PUDO delivery method in the cart, the customer must select the corresponding PUDO delivery rate again at checkout.

  1. DELIVERY OPTIONS

PUDO LOCKER-TO-LOCKER

The parcel is delivered to the customer’s selected PUDO locker for collection.

The customer must enter the exact name and location of their preferred PUDO locker in the required field in the cart.

Customers can find their nearest PUDO locker here:

https://thecourierguy.co.za/locker-location-map/

Customers are responsible for ensuring that the selected locker details are correct before proceeding to checkout.

The customer must select PUDO Locker-to-Locker again under the shipping methods displayed at checkout.

The Locker-to-Locker rate does not include delivery to a residential or business address.

PUDO LOCKER-TO-DOOR

The parcel is delivered to the complete physical address supplied by the customer at checkout.

The customer must provide:

  • Recipient’s full name

  • Complete street address

  • Suburb

  • Town or city

  • Province

  • Postal code

  • Contact telephone number

  • Any necessary delivery or access instructions

The customer must select PUDO Locker-to-Door under the shipping methods displayed at checkout.

A Locker-to-Locker rate may not be selected for delivery to a residential or business address.

  1. DELIVERY RATES

The following standard online delivery rates apply:

Weight bracket Packets PUDO Locker-to-Locker PUDO Locker-to-Door
Up to 2 kg 1–8 R99 R120
Over 2–5 kg 9–20 R120 R140
Over 5–10 kg 21–40 R150 R200
Over 10–15 kg 41–60 R180 R260
Over 15–20 kg 61–80 R250 Contact to arrange delivery
Above 20 kg 81+ Contact to arrange delivery Contact to arrange delivery

Order up to 8 packets at the same first-bracket delivery rate. The R99 rate applies only to PUDO Locker-to-Locker and does not apply to Locker-to-Door delivery.

  1. STANDARD ONLINE DELIVERY LIMITS

PUDO Locker-to-Locker standard online delivery is available up to and including 80 packets (20 kg). PUDO Locker-to-Door standard online delivery is available up to and including 60 packets (15 kg).

For 61–80 packets, select Locker-to-Locker and provide the exact locker name and location, or contact Pantry Partners Co to arrange Locker-to-Door delivery. There is no fixed online Locker-to-Door price above 15 kg.

Your order exceeds our standard Locker-to-Door delivery limit of 60 packets (15 kg). Please contact Pantry Partners Co to arrange delivery. For orders of up to 80 packets, you can select Locker-to-Locker instead.

Your order exceeds our standard online delivery limit of 80 packets (20 kg). Please contact Pantry Partners Co to arrange delivery for your order.

These are standard delivery limits. Larger quantities can still be purchased by contacting Pantry Partners Co to arrange delivery directly. Orders above the applicable limit are not automatically split into multiple parcels.

WhatsApp: 084 070 4151 · sales@pantrypartnersco.co.za

  1. SHIPPING WEIGHT ALLOWANCE

Our quantity-based shipping setup uses an agreed allowance of 0.25 kg per single packet to determine the delivery bracket. For example, 80 packets × 0.25 kg = 20 kg. This shipping allowance is not a statement of the physical weight of each product.

  1. WHAT DELIVERY CHARGES INCLUDE

The published delivery charges include:

  • The applicable PUDO delivery fee

  • The relevant PUDO box

  • Waybill printing

  • Packaging materials

  • Order handling

  • Delivery of the completed parcel to the relevant PUDO drop-off locker

  1. ORDER PREPARATION AND DELIVERY TIME

Online orders require approximately 5-8 business days for preparation before being handed to PUDO.

The preparation period:

  • Begins after successful payment and order acceptance

  • Excludes weekends and South African public holidays

  • Applies before PUDO’s transit time begins

  • Is separate from the courier’s delivery time

An order-confirmation email does not mean that the parcel has already been handed to PUDO.

After the parcel has been handed to PUDO, the estimated transit time is approximately 1-4 business days.

Estimated delivery dates may be displayed at checkout by combining the order-preparation period with the estimated PUDO transit time.

All delivery dates are estimates and may be affected by:

  • The destination

  • Locker availability

  • Courier operating schedules

  • Weekends and South African public holidays

  • Severe weather

  • Service interruptions

  • Incorrect customer information

  • Stock availability or unusually high order volumes

  • Circumstances outside our reasonable control

  1. STOCKIST DISCOUNT

Approved stockists may qualify for a 25% discount when the eligible product order meets the minimum product-order requirement of R1,000.

The 25% stockist discount applies only to eligible products.

No stockist discount applies to PUDO delivery charges. The full applicable delivery fee remains payable.

  1. LOCKER AVAILABILITY

A requested PUDO locker may occasionally be unavailable, full, temporarily closed or unable to accept a particular parcel.

If this happens, the customer may be asked to select another suitable PUDO locker before the order is dispatched.

  1. CUSTOMER RESPONSIBILITY

Customers are responsible for:

  • Providing complete and accurate delivery information

  • Entering the correct telephone number and email address

  • Selecting the correct PUDO delivery method

  • Entering the exact PUDO locker name and location when using Locker-to-Locker

  • Selecting the matching PUDO delivery rate at checkout

  • Checking all delivery details before completing payment

  • Monitoring delivery and collection notifications

  • Collecting a Locker-to-Locker parcel within PUDO’s permitted collection period

  • Ensuring that someone is available to receive a Locker-to-Door delivery

Additional costs resulting from incorrect information, a missed delivery, an expired locker collection period or a requested redelivery may be charged to the customer where permitted by law.

  1. TRACKING

Tracking or collection information will be supplied where available after the order has been dispatched.

Customers should monitor the email address and telephone number supplied with the order.

  1. DAMAGED, MISSING OR INCORRECT ORDERS

Customers should inspect the parcel when it is received or collected.

If a parcel or product is damaged, missing or incorrect, please contact Pantry Partners Co (Pty) Ltd as soon as reasonably possible.

Where possible, please provide:

  • Your order number

  • A description of the problem

  • Photographs of the parcel

  • Photographs of the outer packaging

  • Photographs of any damaged or incorrect products

The matter will be handled according to our Refund and Returns Policy and applicable South African law.

  1. RATE CHANGES

Delivery rates may be updated if PUDO’s charges or our reasonable packaging and handling costs change.

The applicable delivery charge will be displayed during the ordering process before payment is completed.

  1. CONTACT INFORMATION

For delivery assistance, contact:

Pantry Partners Co (Pty) Ltd

Email: sales@pantrypartnersco.co.za

WhatsApp: 084 070 4151

Phone: 072 565 1276

Trading hours:

Monday-Thursday: 09:00-17:00

Friday: 09:00-16:00

Saturday, Sunday and South African public holidays: Closed