Privacy policy

PRIVACY POLICY

Last updated: 2 September 2026

  1. WHO WE ARE

Pantry Partners Co (Pty) Ltd operates the website and online store available at:

https://pantrypartnersco.co.za

For the purposes of the Protection of Personal Information Act 4 of 2013, commonly called POPIA, Pantry Partners Co (Pty) Ltd is the responsible party for the personal information processed in connection with our business and online store.

Contact details:

Pantry Partners Co (Pty) Ltd
4 Bitterbos Slot
Mossel Bay
Western Cape
6520
South Africa

Email: sales@pantrypartnersco.co.za
Finance: finance@pantrypartnersco.co.za
WhatsApp: 084 070 4151

  1. PURPOSE OF THIS POLICY

This Privacy Policy explains how Pantry Partners Co (Pty) Ltd collects, uses, stores, shares and protects personal information when you:

  • Visit our website

  • Browse or purchase products

  • Create or use a customer account

  • Submit a stockist application

  • Contact us

  • Subscribe to marketing

  • Interact with our website, advertisements or services

By using the website or providing personal information to us, you acknowledge that your information will be processed as described in this policy and as permitted or required by law.

  1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

  • Your full name

  • Email address

  • Telephone or WhatsApp number

  • Billing address

  • Delivery address

  • Preferred PUDO locker or delivery location

  • Account and login information

  • Order and transaction history

  • Products viewed, added to a cart or purchased

  • Payment status and limited transaction information

  • Communications and customer-service enquiries

  • Refund and return information

  • Device, browser and network information

  • Internet Protocol address

  • Website activity and cookie information

  • Marketing preferences

  • Any information voluntarily submitted to us

For stockist applications, we may also collect:

  • Business name

  • Business type

  • Town and province

  • Business contact information

  • Information included in the application

  • Stockist approval and account status

  • Stockist order history

Pantry Partners Co (Pty) Ltd does not ordinarily receive or store complete payment-card details. Payments are processed through secure third-party payment providers.

  1. HOW INFORMATION IS COLLECTED

We may collect personal information:

  • Directly from you

  • Through website forms

  • When you create an account

  • When you place or pay for an order

  • When you submit a stockist application

  • When you contact us by email, telephone or WhatsApp

  • Automatically through cookies and similar technologies

  • From Shopify and connected service providers

  • From payment, delivery and technical-service providers

  • Where otherwise permitted or required by law

  1. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Create and manage customer accounts

  • Process and fulfil orders

  • Confirm and process payments

  • Arrange packaging and delivery

  • Communicate about orders and deliveries

  • Process returns, replacements and refunds

  • Review stockist applications

  • Approve and manage stockist access

  • Prevent ordinary customers from accessing restricted stockist pricing

  • Respond to questions and complaints

  • Maintain business, accounting and transaction records

  • Prevent fraud, misuse and security threats

  • Improve our website, products and services

  • Comply with legal, tax and regulatory obligations

  • Send marketing communications where permitted

  • Enforce our policies and agreements

We process personal information where it is necessary to fulfil an order or agreement, comply with the law, pursue a legitimate business purpose or act with the customer’s consent.

  1. MARKETING COMMUNICATIONS

Where you have subscribed or where marketing is otherwise permitted by law, we may send information about products, offers or business opportunities.

You may unsubscribe at any time by:

Unsubscribing from marketing will not prevent us from sending necessary communications about an order, payment, account or enquiry.

  1. COOKIES AND WEBSITE TECHNOLOGY

Our website uses cookies and similar technologies to:

  • Operate the online store

  • Remember customer preferences

  • Keep products in the shopping cart

  • Enable customer accounts and checkout

  • Maintain website security

  • Measure website performance

  • Understand how visitors use the website

  • Support advertising and marketing where permitted

You can control certain cookies through your browser or the privacy options displayed on the website. Disabling essential cookies may prevent parts of the website or checkout from working correctly.

  1. WHEN INFORMATION MAY BE SHARED

We may share personal information with service providers where reasonably necessary to operate the business, including:

  • Shopify, which hosts and supports our online store

  • Payment providers

  • Banks and financial-service providers

  • PUDO and other authorised delivery-service providers

  • Email, hosting and technical-service providers

  • Accounting and professional advisers

  • Fraud-prevention and security providers

  • Regulatory authorities, courts or law-enforcement agencies where required by law

These parties may only receive the information reasonably necessary to perform the relevant service or fulfil a legal requirement.

We do not sell personal information as an independent commercial product.

  1. SHOPIFY

Our online store is hosted by Shopify. Shopify processes certain personal information to provide hosting, checkout, account, security, analytics and related e-commerce services.

Information submitted through the store may be shared with Shopify and its authorised service providers, including providers situated outside South Africa.

More information about Shopify’s handling of consumer information is available at:

https://privacy.shopify.com/en

  1. CROSS-BORDER PROCESSING

Some technology, hosting, payment or service providers may process information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is permitted under POPIA and that the information receives appropriate protection.

  1. INFORMATION RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Fulfil the purpose for which it was collected

  • Maintain transaction and accounting records

  • Resolve complaints and disputes

  • Prevent fraud

  • Meet legal, tax and regulatory obligations

  • Establish, exercise or defend legal rights

Information that is no longer required will be deleted, destroyed or de-identified where reasonably possible and permitted by law.

  1. INFORMATION SECURITY

Pantry Partners Co (Pty) Ltd takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No electronic transmission or storage system can be guaranteed to be completely secure. Customers are responsible for keeping their account login details confidential and should notify us immediately if they suspect unauthorised account activity.

  1. YOUR RIGHTS

Subject to applicable law, you may have the right to:

  • Ask whether we hold personal information about you

  • Request access to your personal information

  • Request correction or updating of inaccurate information

  • Request deletion or destruction where legally permitted

  • Object to certain processing

  • Withdraw consent where processing depends on consent

  • Opt out of direct marketing

  • Lodge a complaint with the Information Regulator

We may need to verify your identity before processing a request.

To submit a privacy request, email sales@pantrypartnersco.co.za.

  1. CHILDREN’S INFORMATION

Our online store is intended for customers legally capable of entering into transactions.

We do not knowingly collect personal information directly from children without appropriate consent or another lawful basis. A parent or guardian who believes that a child has submitted personal information may contact us to request assistance.

  1. EXTERNAL WEBSITES

Our website may contain links to websites operated by third parties. Pantry Partners Co (Pty) Ltd is not responsible for the privacy, content or security practices of websites that we do not control.

Customers should review the privacy policies of those websites before providing personal information.

  1. SECURITY COMPROMISES

If a security compromise involving personal information occurs, Pantry Partners Co (Pty) Ltd will take reasonable steps to investigate, contain and address it and will provide notifications where required by law.

  1. COMPLAINTS

Please contact us first if you have a concern about how your personal information has been handled.

You may also lodge a complaint with the Information Regulator of South Africa:

Website: https://inforegulator.org.za
Complaints page: https://inforegulator.org.za/complaints/
Email: enquiries@inforegulator.org.za
Telephone: 010 023 5200
Toll-free: 0800 017 160

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes to our practices, service providers, website or legal obligations.

The revised policy will be published on this website with an updated revision date.