Returns & Refunds
We take care to pack every order well and ensure it reaches you in good condition. If something goes wrong, we want to make it right.
Food Products
Because our products are food items, we are unable to accept returns of opened or used products. If your order arrives damaged, incorrect or with a quality issue, please contact us as soon as possible and we will do our best to help.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 7 days of receiving your order. Please include:
- Your order number
- A description of the issue
- A photo of the damaged or incorrect item
We will review your query and work with you to find a fair solution, which may include a replacement or refund at our discretion.
Unopened Products
If you have received an unopened product in error or wish to return an unopened item, please contact us within 7 days of receiving your order to discuss your options. Return shipping costs may apply.
Refunds
Where a refund is approved, it will be processed back to your original payment method. Please allow a few business days for the refund to reflect, depending on your bank or payment provider.
Stockist Orders
Returns and refund terms for stockist orders will be confirmed as part of your stockist agreement. Please contact us directly for stockist-related queries.
Contact Us
For any returns, refund or order queries, please get in touch:
- Email: sales@pantrypartners.co.za
- WhatsApp: 084 070 4151
We aim to respond within 1–2 business days.